TechOps FAQ
Frequently asked questions about the TechOps service.
This TechOps FAQ answers common questions about operational ownership, pricing, hosting requirements, and how TechOps differs from MSPs and DevOps.
What is TechOps, in simple terms?
TechOps is a hands-on Technical Operations service where Game-Hosting designs, deploys, and operates your development and production environments over time.
It is not a tool, a platform, or a ticket-based support service. It is an execution and ownership model focused on keeping environments stable, secure, and predictable as they evolve.
How is TechOps different from a traditional MSP?
Traditional MSPs typically operate reactively, work from ticket queues, bill by hours or tiers, and focus on response times rather than long-term correctness.
TechOps is ownership-driven, lifecycle-based (Design → Deploy → Operate), flat-fee, and focused on preventing problems rather than managing recurring incidents.
How is TechOps different from DevOps?
DevOps is a practice and culture focused on enabling faster software delivery. TechOps is a service focused on operating the environments that delivery depends on.
DevOps typically focuses on CI/CD, workflows, and delivery velocity, while TechOps focuses on infrastructure, environments, security, performance, and day-2 stability. The two are complementary.
Can TechOps be used without an in-house DevOps team?
Yes. For teams without dedicated DevOps capacity, TechOps provides full operational ownership across design, deployment, and operations.
As teams grow, TechOps can continue as the long-term operator or work alongside a newly formed DevOps team without changing the operating model.
Do we need to use Game-Hosting infrastructure to use TechOps?
No. TechOps can operate on Game-Hosting infrastructure, third-party clouds or hosters, and in hybrid or multi-cloud environments.
When combined with Game-Hosting infrastructure solutions, TechOps benefits from deeper end-to-end control. When operating elsewhere, the same execution model applies.
What does TechOps actually operate?
TechOps operates development and production environments, cloud and infrastructure platforms, networking and security layers, deployment automation, and performance, capacity, and availability.
TechOps does not develop applications or games.
What is included in the flat-fee model?
The flat-fee covers operational ownership rather than time spent. This typically includes design responsibility, deployment execution, day-2 operations, performance and stability oversight, security maintenance, and continuous optimization.
There is no hourly billing and no ticket accounting.
Why don’t you price by hours or tickets?
Because hourly and ticket-based pricing rewards the wrong behavior. Flat-fee pricing removes incentives to prolong issues, encourages fixing root causes, supports strong design up-front, and makes cost predictable.
Is TechOps suitable for small teams?
Yes—when operational ownership matters. TechOps is commonly used by small teams without DevOps resources, growing studios entering production, and teams running live services that must remain stable.
The key factor is complexity and longevity, not headcount.
Is TechOps a short-term engagement or a long-term service?
TechOps is designed as a long-term service. While engagements often begin with design or stabilization work, the real value comes from ongoing ownership as environments evolve.
How does TechOps work with Horizon?
Horizon is the platform. TechOps is how that platform—and the surrounding infrastructure—is designed, deployed, and operated correctly.
TechOps can be used with or without Horizon.
How do we get started?
Engagements typically begin with a technical discussion to understand your environments and goals, define scope and responsibilities, and align on the operating model.
From there, TechOps moves through Design, Deployment, and into Operations without contractual resets.
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