Game-Hosting will provide automated monitoring for all parts of your solution and the projects assigned to us, including networking, servers, applications, backups, storage etc. The monitoring is highly tailored for each individual environment to provide the best possible coverage.
The automated monitoring offers highly customizable log, IM, email and SMS alerting for failed services and a secure site that shows an overview of current failed services and alerts.
Incidents are followed-up by the assigned senior engineers and reported back to you on per incident basis. Resolution is done either by Game-Hosting or in cooperation with you and/or your development teams, dependent on the incidents that occur.
The assigned senior engineers will also write up incident reports (Mayor Incidents) explaining situations that occurred, how they were remedied and recommending automation/avoidance for future. These procedures and documentation will be added to the Runbook where needed.